At Luna Trail, we stand behind the integrity of our outdoor and survival equipment. We understand that in the wild, reliability is everything. If your gear does not meet the high standards of craftsmanship you expect from an exclusive premium store, we are committed to facilitating a smooth and professional return process.
The 30-Day Evaluation Period
We provide our global clientele with a 30-day return window from the date of delivery. To be eligible for a return, your premium gear must be:
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In Pristine Condition: Unused, undamaged, and showing no signs of outdoor wear or field testing.
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Original Packaging: Returned in all original branded packaging, including technical manuals, tags, and protective cases.
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Proof of Purchase: Accompanied by your original order confirmation or receipt.
Damaged or Defective Equipment
If your order arrives damaged during transit or exhibits a manufacturing defect, please notify our support team within 48 hours of receipt.
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Please email Lunatrailstyle@gmail.com with your order number and high-resolution photos of the issue.
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Upon verification, we will arrange for a priority replacement or a full refund, covering all associated shipping costs for the defective item.
How to Initiate a Return
To ensure a secure and trackable return process, please follow these steps:
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Authorization: Contact us at Lunatrailstyle@gmail.com to receive a Return Merchandise Authorization (RMA) and the correct return address for your region (Europe or USA).
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Secure Packaging: Pack the items securely to prevent damage during return transit.
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Shipping: As a premium boutique, we recommend using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds & Processing
Once your return is received at our facility and undergoes a quality inspection, we will notify you of the approval or rejection of your refund.
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Approval: Approved refunds are processed immediately to your original payment method.
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Timeframe: Depending on your financial institution, please allow 7–10 business days for the credit to appear on your statement.
Exchanges
To serve our adventurers faster, we handle exchanges as a return and a new purchase. Simply return your original item for a refund and place a new order for the preferred gear at your convenience.
Contact Our Support Concierge
For any inquiries regarding your return or to discuss a specific situation, please reach out:
